Because our gift boxes contain artisanal delicacies, fragile brassware, and customized elements, our return process is designed to protect both handcrafting integrity and your gifting peace of mind.
Damaged or missing goods
Cancellations and changes
Processing and payout
If an item arrives damaged in transit, please notify our team within 48 hours of delivery with unboxing photos. We provide prompt replacements or a full refund at zero added charge.
Standard festive hampers may be cancelled within 24 hours of booking. Personalized wedding and corporate orders cannot be cancelled once custom engraving or printing has commenced.
Once an inspection or cancellation is confirmed, refunds are processed back to your original payment channel within 5 to 7 business days with formal email confirmation.
Have a question regarding your order?
Reach out directly with your order reference number and our studio coordinators will resolve your request swiftly.